Refund policy

CARGUE UK Returns and Refunds Policy

This policy applies to orders delivered within the United Kingdom.

At CARGUE, we are committed to product quality and customer satisfaction. If you are not satisfied with your purchase, you can request a return using the process below. This policy does not affect your statutory consumer rights.

1. Our 30-day returns period

You have 30 calendar days from delivery to request a return or exchange. You do not need to give a reason for a change-of-mind return.

2. UK cancellation rights

For eligible online purchases delivered to the United Kingdom, you also have a statutory right to tell us that you wish to cancel within 14 days after delivery. You then have a further 14 days to return the goods. Our 30-day returns offer is in addition to these rights.

3. Condition of returned items

For our voluntary 30-day returns offer, items should be unused, clean and in their original condition, with original labels and packaging. Please include your order number. These conditions do not restrict your rights regarding faulty, damaged, misdescribed or incorrect goods, or your statutory right to inspect goods as you would in a shop. Any deduction for handling beyond what is necessary to inspect an item will only be made where the law allows.

4. Return address

Please contact us for return instructions before sending your parcel.

CARGUE Returns Centre
1007 N Orange St, 4th floor STE 229
Wilmington, DE 19801
United States

Our published return address is in the United States. A return from the UK therefore involves international postage.

5. Return delivery costs

• Faulty, damaged or incorrect items: CARGUE covers the return delivery costs and provides a prepaid label or free collection.
• Change of mind or size: you pay the cost of returning the parcel to our returns centre.
• Restocking fee: there is no restocking or administrative fee.

6. How to request a return

1. Email contacto@carguestore.com with your order number. For a faulty or incorrect item, please describe the issue and include photos if available.
2. We aim to reply within 24 working hours. We will provide the return authorisation and delivery instructions.
3. Pack the item securely. We recommend a tracked postal service and keeping proof of postage.

7. Refunds

After we receive and inspect your return, we will notify you by email. Approved refunds are made to the original payment method, normally within 5–7 working days. Statutory cancellation refunds will be made within 14 days of receiving the goods back, or earlier where required by law, including reimbursement of the original standard delivery charge where required. Any additional amount paid for an upgraded delivery service is not refundable under the statutory cancellation right.

8. Cancelling before dispatch

If you want to stop an order before dispatch, email us as soon as possible, ideally within 6 hours of purchase. If it has not been dispatched, we will arrange cancellation and a full refund. This request window does not limit your statutory cancellation or return rights after dispatch.

9. Optional cancellation form

You may email the following details to contacto@carguestore.com: “I hereby give notice that I cancel my contract of sale for the following goods: [goods]. Order number: [number]. Ordered on / received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].” You may also notify us in any other clear statement.